- Internet Privacy & Cookies Policy
- Product Information
- Price of products and payment
- Discretionary Returns
- Social Media
Welcome to the Novo Website, www.hellonovo.com (the “website) which is provided by Novo Innovations Ltd (“Novo). We are registered in the UK under company number 10506977 and with our registered office at Westwood Way, Westwood Business Park, Coventry, CV4 8LG, United Kingdom. Our VAT number is.
2. Internet Privacy & Cookies Policy
Any products available for pre-order are not offered for sale by Novo. Your placement of a pre-order does not create a contract for sale.
A pre-order is an order you place prior to the official release date of a product. You place a pre-order by entering all your details as if you were ordering the item, but you will neither receive the item nor be charged at this time. Your account will be debited when we're ready to deliver your item. At that time, you will receive a reminder email before you are charged and can modify your payment and delivery information.
By placing a pre-order for a Product that is not yet available for sale, you make an offer to Novo to purchase the Product subject to these Terms & Conditions. Novo will obtain an authorization from your bank or credit card company without a charge. Your account will be debited when we're ready to deliver your item. At that time, you will receive a reminder email before you are charged and can modify your payment and delivery information.
You may cancel your offer to purchase Products thirty days (30) prior to shipment and you will not be charged.
Later, when the Product is offered for sale, Novo may accept your offer to purchase Products subject to these Terms & Conditions. At that time, Novo will debit your account based on the payment card you provided and ship your Product. Novo may obtain an additional authorization from your payment card company to confirm the necessary funds are available to purchase the Products requested.
To take pre-orders, Novo is using our trusted third-party provider, Celery.
Novo reserves the right to refuse an order for any reason. Novo also reserves the right to cancel any pre-order, which we have already accepted. Should an accepted order be cancelled, Novo will notify you by email. However, Novo will not be liable for any other damage or costs.
4. Product information
Some of the Novo products you purchase will come with a manufacturer's warranty. For details of the applicable terms and conditions, please refer to the manufacturer's warranty provided with the Products in the box. It is likely each product may come with its own set of guarantee. A manufacturer's warranty is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. However, this warranty does not apply to any defect in the Products arising from: a) fair wear and tear; b) willful damage, abnormal storage or working conditions, accident, negligence by you or by any third party; c) if you fail to operate or use the Products in accordance with the user instructions; or d) any alteration or repair by you or by a third party who is not one of our authorized repairers.
You accept to use our Products and Premium Plan at your own discretion and risk. You will be solely responsible for (and Novo disclaims) any and all loss, liability or damages resulting from your use of our products and/or Premium Service, including damage or loss to your air conditioner, heating systems, home, Product, other peripherals connected to the Product, computer, mobile device and all other items and pets in your home.
Unless explicitly promising a "guarantee," Novo does not guarantee or promise any specific level of energy savings or other monetary benefit from the use of a Product and/or Premium Plan or any feature of them.
Actual battery life may vary depending on a number of factors, including the configuration and usage of a Product. Novo gives no warranty regarding the life of the batteries used in any of its Products.
5. Price of products and payment
The prices of the Products will be as quoted on our site at the time you submit your order. Our prices include VAT. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.
By providing a credit card or other payment method accepted by Novo, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your order (including any applicable taxes and other charges). If the payment method you provide cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your order.
Novo Premium Plan
The Novo Premium Plan is a subscription based plan. When you purchase our Premium Plan you agree that Novo is authorized to charge you an annual or recurring monthly fee depending on the billing cycle you choose (including any additional taxes). Your subscription will continue until you cancel it or the Premium Plan is discontinued or terminated.
You may cancel your Premium Plan at any time by logging into your online Novo Account. In the event that you cancel the Premium Plan, we will prorate (prorate) the refund for the period of time starting the day after cancellation of the Premium Plan until the end of your billing cycle.
Occasionally we may offer free trials of our Premium Plan for limited periods of time. If we offer you a free trial, the specific terms of your free trial will be provided at registration. We have no obligation to notify you when your free trial ends and we reserve the right to modify or terminate free trials at any time, without notice and at our sole discretion.
Availability and Pricing
All Products offered on the Store are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue offering certain Products and/or Premium Plan without prior notice. Prices for the Products and Premium Plan are subject to change at any time, but these changes will not affect any order for Products you have already placed. In the event that we change the pricing for any Premium Plan you have purchased, we will give you advance notice of this change via email. After receiving this notice, you will be deemed to have accepted the change in pricing, unless you cancel your Premium Plan.
Please note prices for the Products do not include shipping costs. Our delivery costs and methods are as described on our Website from time to time at the checkout. The estimated arrival or delivery date is not a guaranteed delivery date for your order. Refused deliveries will be returned to our warehouse. It may take up to 45 days for the returned items to be identified as refused and processed for a refund (although this does not affect your rights under section 8 below).
The Products available on our website are for use by residents of The United Kingdom, Ireland, Spain, Italy or France, AS APPLICABLE. All safety warnings, information, instructions, packaging, in-box materials, mobile apps and support services are provided in English but for certain countries other language options maybe available at our discretion. You are responsible for complying with all applicable laws and regulations of the country for which the Product is destined. We are not liable or responsible if you break any such law.
By placing the order through our Website you are generally entitled to withdraw from the contract.
The withdrawal period in the case of delivery of devices shall be 14 days from the date on which you have received the product. If the order includes several devices, which will be delivered separately, the withdrawal period shall be fourteen days from the date on which you have taken possession of the last device.
To begin the return process, you must inform us of your decision within the Cancellation Period by contacting us via email to email@example.com and clearly stating your desire to return the Product. Once we have your cancellation request we will email you with specific instructions on how to return the product.
Novo shall only bear the cost of returning the goods if the Customer uses the return label provided by us. The return costs will not be refunded for any other type of return. Novo shall not be under any obligation to provide a return label.
8. Discretionary returns
If a 30-day money-back guarantee has been agreed, Novo shall accept returns on a discretionary basis up to 30 days from receipt of the devices in addition to the statutory right of withdrawal pursuant to Section 7.
This allows you to withdraw from the contract even after the end of the 14-day withdrawal period (see Section 7) by notifying Novo of the intent to return the goods within 30 days of receipt of the devices (the period starts on the day of delivery).
The acceptance of a discretionary return and the refund of any payments already made shall be conditional on the devices being sent back in full, undamaged, intact and in their original condition and packaging. If the returned equipment is damaged or incomplete, Novo reserves the right to refuse to refund the purchase price or to reduce the repayment amount.
The statutory right of withdrawal (see Section 7) is not affected by compliance with conditions laid down in this Section 7 and remains independent of this. The statutory terms and conditions for the right of withdrawal shall apply exclusively until the end of the withdrawal period.
We will process the refund due to you as soon as possible and, in any case, within 30 days from the date of receipt by Novo of the returned Product. The Product is not eligible for a refund after the 30-day period.
The (discretionary) return policy shall be without prejudice to any statutory warranty rights, which apply without limitation.
9. Social Media
To enter any social media competition run by Novo you agree to make a pre-order under the terms set out in Section 3. By entering any competition, you are indicating agreement to be bound by these terms and conditions. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified. Closing date for entry will be clearly stated on the campaign itself. After this date the no further entries to the competition will be permitted. No responsibility can be accepted for entries not received for whatever reason.
Novo reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to you as soon as possible.
Novo is not responsible for inaccurate prize details supplied to you by any third party connected with the competitions. The prize will be as stated on the competition page. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
Winners will be chosen at random by software, from all entries received and verified by Novo.
The winner will be notified by email and/or DM on Twitter/Facebook and/or letter within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
Novo will notify the winner when and where the prize can be collected / is delivered. Novo’s decision in respect of all matters to do with the competitions will be final and no correspondence will be entered into. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
Entry into the competition will be deemed as acceptance of these terms and conditions.
These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.